We understand that you may have questions, and our FAQs section is designed to address common queries. From product inquiries to shipping details, this resource serves as a quick reference to provide you with the information you need.
1.Account
2.Production Information
3.Communication and Support
4.Customs and Import Regulations
5.Payment and Currency
6.Shipping and Delivery
7.Returns and Refunds
- Account:
Q1: Must I create an account to make a purchase?
A1: No, you don’t have to. You can make a purchase without creating an account. But please give us valid and necessary information during the checkout process to ensure the delivery.
Q2: Is my personal information secure while being processed?
A2: Rest assured that your personal information is secure. We employ robust security measures to protect your data and ensure a safe shopping experience.
- Product Information:
Q1: Are product prices displayed in my local currency?
A1: Product prices are displayed in USD.
Q2: Can I get more information about the sizing and dimensions of the products?
A2: Detailed information about sizing and dimensions is available on each product page. If you have specific questions, feel free to contact our customer support for assistance.
Q3: How can I contact you if I have specific questions about a product?
A3: For product inquiries, please contact our customer support team through our Contact page. We are here to assist you with any questions you may have. Also, there’s a mobile phone number currently displayed below and reachable.
- Communication and Support:
Q1: How can I contact your customer support team?
A1: You can contact our customer support team through the Contact page on our website. We strive to respond to all inquiries within 24 hours on business days. Please note that during high-volume periods, responses may take a bit longer.
Q2: Do you offer customer support in multiple languages?
A2: Yes, we offer customer support in multiple languages to better assist our international customers.
- Customs and Import Regulations:
Q1: Will I be charged customs duties or taxes on my order?
A1: Customs duties or taxes may apply to your order, depending on your country's regulations. Please check with your local customs office for more information. But we'll work it out to your advantage.
Q2: How do you handle customs clearance for international shipments?
A2: We handle customs clearance for international shipments, and necessary documentation is included with your order. This helps expedite the customs process.
Q3: What happens if my order is held at customs?
A3: If your order is held at customs, please contact our customer support team, and we will work with you to resolve any issues and ensure the timely release of your package.
- Payment and Currency:
Q1: What currencies do you accept?
A1: We accept payments in multiple currencies, including USD, EUR, GBP, and more. And we’d recommend USD.
Q2: Are there any additional fees for currency conversion?
A2: There are no additional fees for currency conversion. The amount you see during checkout is the final amount you will be charged.
Q3: Can I use my local credit card for payment?
A3: Yes, you can use your local credit card for payment. We also accept payments through PayPal and other secure payment gateways (Oceanpayment: Supports Visa, Mastercard, Discovery, AMEX, and more).
Q4: Are there any taxes or duties applied to international orders?
A4: While we do not charge taxes on international orders, you may be responsible for customs duties or taxes imposed by your country. But don’t worry. We’ll make sure your bill is the total amount at checkout while complying with USA regulations and laws.
- Shipping and Delivery:
Q1: How much does shipping cost to USA?
A1: Shipping costs to USA vary based on the weight and dimensions of your order, the way of transport, and the courier. Currently, we’re working with DHL to deliver goods to your doorstep.
Q2: What is the estimated delivery time for international orders?
A2: The estimated delivery time for international orders is typically between 5-8 business days. Please allow 2 days for us to process the orders, and note that this may vary depending on your location and any customs processing delays.
Q3: Can I track my order once it has been shipped?
A3: Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your package through the courier's tracking service. Also, our Customer Support can help you with this.
Q4: Do you offer expedited shipping options for international customers?
A4: Yes, we offer expedited shipping options for international customers. You can select your preferred shipping method during the checkout process, or simply add gift cards to your Cart to make up for the difference.
- Returns and Refunds:
Q1: What is your return policy for international orders?
A1: Our return policy for international orders allows you to return items within 30 days of delivery. Please contact our customer support team to initiate a return and our team will guide you through the process.
Q2: Will I be refunded in the same currency I used for the purchase?
A2: Refunds for international orders will be processed in the same currency you used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Q3: Are return shipping costs covered for international returns?
A3: Return shipping costs for international returns are the responsibility of the customer unless the return is due to a product defect or error on our part.