PYG, short for Ponyogo (phonetically Friend, Go!), sees customers not just as patrons, but as friends sharing a passion for the crafted pieces. As a responsible craft seller, we take pride in curating a collection of handcrafted treasures that resonate with the essence of Chinese artistry, and we are thrilled to do so. In this blog, we extend an invitation for an insider's view into our world, where we delve into our dedication, policies, and the details meticulously involved in shipping each crafted piece. But first, HELLO FROM CHINA!!!
Commitment
At the heart of PYG is a steadfast commitment to preserving and promoting Chinese artistry. We aspire to deliver quality, authenticity, and creativity. Really, our crafts are born from a genuine passion for the art, with each piece meticulously crafted to bring amaze, inspiration, and a touch of elegance into your life. It’s our mission that every artist works with comfort, dignity, and respect, and every art piece is duly appreciated. Guided by principles of integrity, transparency, and customer satisfaction, we pledge to uphold a high standard of quality, continuously improve our processes, and operate ethically in every aspect of commerce.
Products
Our products serve versatile purposes, fitting into your private collection, enhancing your decor, and some of them adding flair to various party occasions. Whether you're looking to curate a personal collection, elevate your living space with stylish accents, or bring a festive atmosphere to special events, our items are always there to cater to your diverse needs, making every occasion a uniquely enjoyable experience. Plus, you may as well consider these products as gifts from a great friend. That’s an honor.
Sourcing
Sustainable sourcing is part of our daily priorities. We are dedicated to the conscientious presentation of responsibly sourced items, opting for eco-friendly alternatives, and engaging in fair trade practices. This ensures that every purchase you make contributes to ethical and sustainable craftsmanship.
Invoice
With each purchase, you will receive a detailed invoice outlining the basic info of your order. This includes a breakdown of the items, their prices, any applicable taxes or discounts, and the total amount. The invoice serves as a comprehensive record of your purchase for your reference.
Packaging/Shipment
Our dedication to delivering a delightful experience doesn’t end with crafting—it extends to the packaging and shipment process. Each item is carefully packaged to ensure its safe journey to your doorstep, arriving as a beautifully presented, ready-to-be-unwrapped gift. Of particular note, we replace foams with paper and carton as wrapping materials to avoid damage to environment. The shipping cost occurs during the transports from China to USA and from USA to your doorstep. With the utmost goodwill, we’d like to account for the first part of shipment cost (we welcome and encourage orders totaling 100USD), and may cut the second part of shipment cost (displayed at checkout) to 0, too, (if there are special events, such as holidays). So, enjoy your shopping and let us take care of shipping.
Customer Support
Should you have any inquiries, concerns, or require assistance, our dedicated customer support team is here to help. Please feel free to reach out through our Contact page or the mailing list link at the bottom, and we'll ensure that your experience with us remains seamless and enjoyable. Besides, we’d love to hear your experience with us today, which can help us make it even better.
Services
So, basically, you’re in for a fulfilling online shopping experience with us. Say, we can make it more fun? The non-refundable customization service is available. You can leave comments on your desired products, such as designating themes for paintings, sizes and colors for sculptures, scripts for calligraphy... and we’re confident that we’ll consider them and work things out real soon. And gifts? Why not?! We’re very pleased to attach small gifts with your consent. Also, flash sales, auctions, trunk shows, the list can go on and on… they’re all in our future plans!
Privacy Policy
Respecting your privacy is paramount to us. Rest assured that any data shared with us is handled with the utmost care and in strict compliance with privacy regulations. And we will never pass your personal information to anyone outside of PYG for any purposes without your consent.
As you explore our collection, we invite you to not only discover the beauty within each crafted piece but also to join us on a journey, where every crafted creation is a testament to the dedication, inspiration, and love that we pour into our work. Your presence here is more than a visit; it's a connection, a shared appreciation for the art that makes our world a little more beautiful—it truly matters to us and the brand we stand for. Come here and give us a hug, and a handshake.